DELIVERY

My package shows signs of damage
If your package shows signs of damage upon delivery, we recommend refusing it.
The package will then be returned to our warehouse and you will automatically receive a refund.
If you have already accepted your package, please take photos of the damage(s) before opening it.
We hope that the product(s) you ordered are not damaged. If the product(s) are damaged, please contact Customer Service as soon as possible and no later than 2 days after receiving the package, as we have a short window to process claims with our delivery partner.
Please note that you must keep all packaging, including the brown shipping box, while our Customer Service team files a claim with our delivery partner.
I didn't receive what I expected
If you have not received what you expected, please contact Customer Service as soon as possible and no later than 2 days after receiving the package, as we have a short window to process claims with our delivery partner.
Please note that you must keep all packaging, including the brown shipping box, while our Customer Service team opens a claim with our delivery partner.
My tracking says the package was delivered, but I haven't received it
If you have not received your package even though your tracking indicates it has been delivered, please contact Customer Service as soon as possible so we can locate your package.
Please note that if you, at your own risk, have authorized our delivery partner to deliver the package while you were not at home, we will unfortunately not be able to open a claim with our delivery partner.
My tracking is not showing updates
If your tracking does not show updates for more than 3 days, please contact Customer Service for assistance.
Please note that larger products, such as most of our party speakers, soundbars, and subwoofers, will be delivered on pallets by truck with our delivery partner for large shipments, DB Schenker. If this is the case, you will receive an email from DB Schenker asking you to schedule a delivery. For more information regarding palletized truck shipments, please visit here .